Support

Last updated: July 16, 2026

For help with a CobraCat Games title, email:

Support is not monitored continuously. A response may take several business days. Keep the subject line when following up.

What to include

Include only the information needed to understand the issue:

game title, app version, and platform;
device model and operating-system version, when relevant;
a short description of what happened and what you expected;
steps that reliably reproduce a bug;
for purchase or restore problems, the product name and app-store order identifier; and
screenshots only when useful and free of sensitive information.

Do not send passwords, complete payment-card numbers, government identifiers, health information, authentication codes, private backup codes, or other sensitive personal information.

Purchases, restores, and refunds

Use the game’s Restore Purchases action when a restorable purchase does not appear. Confirm that the device is signed in to the app-store account used for the purchase. If the purchase still does not appear, send the game title, product name, platform, app version, app-store order identifier, and the result shown by Restore Purchases.

The app store controls billing, refund eligibility, subscription cancellation, and payment-method changes. CobraCat Games can help investigate whether the game recognized a completed transaction.

Privacy and account requests

For access, correction, deletion, or another privacy request, email support@cobracatgames.com with the subject “Privacy Request.” Identify the game or service and describe the request. We may ask for limited information needed to verify that the request concerns you.

Games without CobraCat accounts may have no server-side player record for us to locate. Use the game’s reset option and applicable platform controls for local or platform-managed data. If a future game creates CobraCat accounts, it must also provide the in-app deletion path described by that game’s support material.

Accessibility feedback is welcome. Describe the screen, control, motion, audio, contrast, text, or assistive-technology issue and the relevant device settings. Do not use this support channel for emergencies.